FAQ, Warranty and Handling

FAQ

WHAT ARE LED LIGHT GUIDE PANELS?

LED Light Guide Panels are made from optical grade PMMA acrylic sheets with LED strips mounted on the edge of the acrylic. The dot pattern that is on top of the acrylic panel helps evenly distribute the light.

 

HOW DOES THE LIGHT PANEL ONE HAVE SUCH EVEN LIGHTING THROUGHOUT THE PANEL?

LIGHTPANEL is the only US based manufacturer that utilizes World Class dotting laser machines and proprietary software to create fully enhanced dot patterns. These patterns act as “channels” helping to evenly distribute the spread of light.

Our proprietary software enables us to have full targeted control over the exact pattern size, space, dot depth and shape of every Light Panel ONE.

Using our software and laser we first create an arrangement of precise dot patterns that are laser etched near the edge of the panel closer to the led strips. As you move further away for the light source and edge of the panel, the dot pattern gradually becomes more narrowly spaced.

 

HOW DO I POWER THE PANELS?

We provide complete power that include a power supply, one 120″ black AC cord, one 39.37″” white DC IP54 cord. Components are shipped separately. Assembly required.

 

ARE YOUR PRODUCTS DIMMABLE?

Yes, some options to control the panels include; 0-10V Dimming, DMX/DALI for our Color Changing Products, and our power supplies are compatible with most if not all control systems.

 

HOW LONG DO THE PANELS TYPICALLY LAST?

The LEDs last at minimum 50,000 hours. The technology has a very low power usage and emits very little heat which providing you with long lasting LED’s. This equates 24/7 usage per day to 5.7 years; 12 hours usage per day to 11.4 years; 6 hours usage per day to 22.8 years.

 

WHAT IS YOUR TYPICAL TURNAROUND TIME?

Even though our products are custom made our typical lead times are 1-2 weeks.

 

ARE SAMPLES AVAILABLE?

Yes, we offer samples. Please contact us for details.

 

WHAT IS THE BENEFIT OF A LASER FOR CUTTING THE ACRYLIC?

LIGHTPANEL utilizes laser machines for ultra-fast and precise cutting. This enables the LED light to clearly shine through the panels edge with minimal distortion.

Because of this highly efficient cutting process we can ensure maximum accuracy, outstanding reproducibility and a consistently brighter LED Light Panel.

 

WHAT CAN I CUSTOMIZE (e.g. power exits, shape, framing, etc.)?

Size, shape, cut outs, pre-drilled holes, power exit location, power tail length, power connectors, dimming, and more.

 

HOW LONG CAN THE POWER TAIL BE?

Our standard power tail is 72 inches long. We can offer shorter power tails and longer ones up to 120 inches using our standard wire. Please let us know if you require a longer power tail.

 

CAN I CUSTOMIZE THE PANEL THICKNESS?

Yes, we support acrylic thicknesses between .22” – .41”.

 

HOW LONG DO CUSTOM ORDERS USUALLY TAKE?

On average, production is 5-10 business days after the PO is submitted to LIGHTPANEL

 

WHEN SHOULD A DIFFUSION FILM BE USED?

A diffusion film is used when the material being backlit is fairly translucent or has any areas you can see through.

 

WHY IS IT IMPORTANT THAT YOUR PANELS ARE MANUFACTURED IN THE ST. FRANCIS, WI?

By keeping design, engineering and manufacturing here in the USA we maintain full control over product quality ensuring a premium finished product.

 

CAN I DRILL HOLES IN THE PANELS AFTER I GET THEM?

We suggest if needed, holes be drilled during the manufacturing process. If drilled after delivery of the panel, the warranty will be voided.

 

DO YOU OFFER DESIGN SUPPORT? 

Yes! From design to retrofits we’re here to help you with any application.

 

 

WARRANTY

LUXX Light Technology (USA) Inc. warrants products to be free of defects in material and workmanship for the specified warranty period of 2 years from date of shipment from LUXX Light Technology (USA) Inc.

 

LUXX Light Technology (USA) Inc. will, at its discretion, repair or replace products at no additional charge to the purchaser if the defect is related to LUXX Light Technology (USA) Inc. manufactured products such as Lighting Fixtures, Light Guide Panels, LED Tapes, Power Supplies, Controllers, Cables and Connectors, Profiles and Accessories.

 

LUXX Light Technology (USA) Inc. warrants that the product is free from defects in material or workmanship only under normal operation.

 

Replacement parts furnished at no-charge to the purchaser are warranted only for the unexpired time remaining from the original warranty. Repairs or services performed outside the scope of this limited warranty policy shall be at LUXX Light Technology (USA) Inc. regular rates. Standard terms and conditions apply.

 

LUXX Light Technology (USA) Inc. does not provide advance replacements or loaner units.

 

Repair parts and replacement products will be provided in exchange for original parts and will be reconditioned or new. All exchanged parts and products become property of LUXX Light Technology (USA) Inc.

 

LUXX Light Technology (USA) Inc. is not responsible for damages including, but not limited to physical damage, product modifications, use outside intended usage, misusage of design and specifications, or inappropriate installation, handling and packaging.

 

Items returned for Warranty Service and found not defective will incur a nominal service fee to cover examining, testing, return of shipment and other relevant costs.

 

Limited warranty service is available upon returning products during the warranty period to LUXX Light Technology (USA) Inc. including proof of purchase and a Returned Merchandise Authorization (RMA). The RMA number must be obtained prior to the return from LUXX Light Technology (USA) Inc. and is good for 30 days.

 

Customer or purchaser is responsible for prepayment of all inbound freight charges for Warranty and Non-Warranty repairs. LUXX Light Technology (USA) Inc. is not liable for damage caused during shipment. Customer or purchaser should take precautions by insuring the product or take full responsibility for damage or loss during shipping.

 

LUXX Light Technology (USA) Inc. will pay the return shipping for warranty repairs via ground service only to the initial ship to-address within North America. Any overnight, expedited or overseas shipments are at the customers expense. Freight may be paid by customer using a purchase order, credit card or wire transfer. Return freight can also be organized via freight collect using customers account number and chosen carrier.

 

In no case is LUXX Light Technology (USA) Inc. liable for damages including lost profits, lost business, repair, material cost, downtime or delays, lost savings, labor or, injury to person, property, or other incidental or consequential damages from use of or inability to use products. Even if LUXX Light Technology (USA) Inc. has been informed of the potential of such losses or damages, or for any claim by any other party.

 

The warranty listed above is the only authorized warranty by LUXX Light Technology (USA) Inc. and takes the place of any implied warranties, including implied warranties of fitness and merchantability for a specific purpose. LUXX Light Technology (USA) Inc. reserves the right to waive its warranty policy if payment of invoice is not made in full by customer on a timely basis as determined by the invoice document.

 

Instructions for returning products for service

  1. Customer must obtain a valid RMA by calling +1 (704) 909 7361 or by sending an email to  info@luxx.us

  2.  RMA number must be clearly marked on the exterior of the shipping container, product packaging and on the product itself (using a detachable label)

 

Return shipping address:

LUXX Light + Retail Technology (USA) Inc.

4203 Fallston Road

Shelby, NC 28150

Main number: +1 (704) 909 7361

info@luxx.com

 

 

PRODUCT HANDLING GUIDELINES

LUXX Light Technology (USA) Inc. is committed to offering high-quality products and unparalleled support. To help ensure your product installation process goes smoothly, we have included useful guidelines below. Please follow these guidelines for handling your Light Panel ONE led panel(s).

 

Opening the package

When opening product packaging, use of a utility knife or other sharp-edged tool may damage the product.

 

Handling of product

Wear cotton gloves or the equivalent to prevent scratches or fingerprints when handling panels. Avoid spillages or airborne contamination.

 

Protection film

Remove protective film from surface of assembled light panel before use.

 

Cleaning

Use a scratch-free microfiber cloth dampened with water to clean light panels. Any other materials used may damage and/or scratch the product.

 

Cable outlet

Cable outlets are sensitive. They are protected using a heat-shrink sleeve. To assist in bending the cable outlet, heat briefly with a hot air gun.

 

Cables Included

White + black and red marking = DC +

White and black = DC –

 

Graphics and artwork

Do not adhere graphics or artwork directly to the surface of the light panel using glue or any other means.

 

Site location

LED’s produce an ambient temperature in normal conditions, avoid placing light panels near heaters or air conditioners.

 

Indoor applications

Our standard light panels are designed exclusively for indoor use.

 

Packing, transporting and storing

Do not bend, flex or drop the light panel, this can damage the product and internal parts. Keep panel surface protected at all times with an anti-scratch protective film. Keep panel on a clean, flat, soft surface to support, move and store it.

Light panels measuring above one meter in any dimension should be packed separately from display using plywood or equivalent when transporting or storing to prevent bending. We advise packing larger quantities of displays in a wooden case.

Our standard light panel is NOT waterproof. Do not store or place light panel where it will be exposed to humidity, dripping, splashing, sprayed liquids, or rain. If this is likely, please order an IP rated waterproof panel.

 

Caution

Under any circumstances, please DO NOT:

  • Disassemble the panel
  • Connect an AC power supply directly to the panel
  • Connect an incorrect DC power transformer
  • Pull on the panel power cable
  • Glue graphics directly to the acrylic surface of the panel
  • Use alcohol or any solvent to clean the panel

Note

Alterations and modifications to light panel without authorization, or incorrect application of light panel will void the warranty.

 

 

*This product is customizable, for more information or to place an order, please use the contact form below and a representative will respond promptly.